Your purchases from SLAWTER STUDIOS LTD are backed by our 30-day satisfaction money-back guarantee. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are generally processed within 10 days.
If you are not satisfied that the product is working as described, we will gladly issue a full refund. If you’re having any problems configuring or using our system, please contact us and take advantage of our friendly, experienced technical support. Our support team is always ready to help and will install the software for you and help you with configuration and customization.
To request a refund, simply raise a request to email@example.com. Please do allow the support team to try and solve your complaint and fix any issues you have. If we are unable to resolve your issues , we will authorise a full refund of your payment.
All hardware items must be unused and in the same condition that you received them in.
Important Note: Refund orders are processed at the sole discretion of our company. Slawter Studios Ltd shall, in its sole discretion, determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30 days money back guarantee program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued. No refund is issued for products purchased at a discounted price.
- Time limit for refund requests and grounding reasons
If you have problems getting our software to work, we will be happy to provide a full refund within 30 days of the purchase. After 30 days, no refunds will be given.
- Processing Refund requests
Refund requests can be submitted only after contacting technical support on firstname.lastname@example.org. Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.
Before a refund is granted, you must allow us to try and help solve any problem by contacting the support desk. Please give it 24-48 hours for our Support Team to get back to you on your support requests .
Illegitimate refund requests
Refunds will not be granted if you simply decide not to use the purchased software license. We stand behind our software products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Incompatibility with third-party products or software
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with other third-party software or hardware. We don’t guarantee that our products are fully compatible with all third-party programs and we do not provide support for third-party applications.
- Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
- Payment of refunds
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 5-7 working days from when your request has been approved.
- Late or missing refunds (if applicable)
If you haven’t received a refund within 7 working days, please take the following steps:
First check your bank account again
Contact your credit card company, it may take some time before your refund is officially posted
Contact your bank, there is often some processing time before a refund is posted
If you still have not received your refund, please contact us at email@example.com
We only replace items if they are damaged or defective. If you need to exchange it for the same item, send us an e-mail for further instructions at firstname.lastname@example.org. If approved, depending on where you live, the time it may take for your exchanged product to reach you may vavy.
To return any products, you should mail the products to: 2 The Lawn, St Marys Road, W5 5ER, United Kingdom. You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Contact us email@example.com for questions related to refunds and returns.