30 day money back guarantee & Refund Policy
Your purchase is from SLAWTER STUDIOS LTD . Amp FreQQ Software is backed by our 30-day satisfaction money-back guarantee. If you are not satisfied that the product is working as described, we will gladly issue a full refund. We develop, use and sell the software and have many delighted customers worldwide. Our technical support service is an example for others. To submit your refund request, simply raise a request to firstname.lastname@example.org within 30 days of your purchase. Please do allow the support team to try and solve your complaint and fix any issues you have. If we are unable to resolve your issues , we will authorise a full refund of your payment. If you have any hardware with us then we will arrange the postage return with yourselves directly We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are generally processed within 10 days.
Important Note: Refund orders are processed at the sole discretion of our company. Slawter Studios Ltd shall, in its sole discretion, determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30 days money back guarantee program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued.
Before Requesting For Refund
If you’re having any problems configuring or using our system, please contact us and take advantage of our friendly, experienced technical support. Our support team will install the software for you and help you with configuration and customization. Our support team is always ready to answer any questions you may have about the Amp FreQQ range of products.
- Time limit for refund requests and grounding reasons
If you have problems getting our software to work, we will be happy to provide a full refund within 30 days of the purchase. After 30 days, no refunds will be given.
Refund requests can be submitted only after contacting technical support on email@example.com
Please make sure your request does not contradict our Refund Policy.
- Processing Refund requests
Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.
2.a. User’s responsibility
Before a refund is granted, you must allow us to try and help solve any problem by contacting the support desk
Please give it 24-48 hours for our Support Team to get back to you on your support requests .
2.b. Illegitimate refund requests
Refunds will not be granted if you simply decide not to use the purchased software license. We stand behind our software products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
2.c. Incompatibility with third-party products or software
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with other third-party software or hardware. We don’t guarantee that our products are fully compatible with all third-party programs and we do not provide support for third-party applications.
- Payment of refunds
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 5 working days from when your request has been approved.
- Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org