Here at AmpFreQQ we work with our buyers to quickly resolve any problems that may arise. We do provide excellent technical support, but if a solution isn’t reached we offer a 30-Day Money Back Guarantee. We develop and use Amp-FreQQ software ourselves and also have hundreds of satisfied customers around the world. We are confident you will enjoy our product and this is why we can offer this guarantee. If you are still dissatisfied and wish to discontinue using our product, please contact us at support@amp-freqq.com and we will gladly discuss any issues with you and arrange a full refund and removal of your licence.

POLICY

  1. Time limit

If you have any issues with our software, you can submit a request for support and if you are still unsatisfied you can apply for a full refund within 30 days from your purchase. After 30 days, no refunds will be issued.

Please make sure your request does not contradict our Refund Policy.

  1. Processing refund requests

Once we receive your request, we will reply within 24 hours to notify you of the approval or rejection of your refund.

If the refund is granted, we will work with you to delete the installed software.

  1. Users responsibility

You must allow us to try and help solve any problem you may have with the software before a refund is approved. Please send detailed reasons for your request when you apply, our Support team will get back to you within 24-48 hours.

Support is available between the times of 9am-8pm (GMT) Mon – Fri

  1. Illegitimate requests

If you simply decide you do not want to use the software, we cannot issue a refund. We stand by our product and are happy to assist you in solving any problems that you may have, however we do expect you to have some understanding of computing and sound in general.

  1. Incompatibility with third-party products or software

We do not take responsibility for the functionality of any third-party products with our software. Support is not provided for any third-party programs, we do not guarantee our products are fully compatible with third-party software or hardware.

  1. Payment of refunds

Refunds are issued via Paypal and should arrive within 7 days into the original payment account.

  1. Late or missing refunds

If you have not received your refund, please double check your bank account or contact us at support@amp-freqq.com. or as a last resort please call 0208 166 5899